Refund Policy

1. Payment Requirements

Our payment policies are as follows:

• A 50% deposit is required before restoration work begins on projects exceeding $500
• Deposits are non-refundable once work has commenced on your project
• Final payment is due upon completion of work and before item collection
• We accept cash, check, and major credit cards
• Items will not be released until full payment is received

2. Cancellation Policy

If you need to cancel your restoration project, the following terms apply:

• Before Work Begins: Cancellations made before work commences are entitled to a full refund of any deposit paid.
• After Work Begins: Once restoration work has started, the 50% deposit is non-refundable, as materials may have been ordered and labor allocated.
• Partial Work: If you cancel after partial completion, you are responsible for payment of all work completed to date.
• Notice Required: Cancellations must be made in writing or by phone to our shop.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Quality Issues: If you are not satisfied with the quality of our workmanship, please contact us within 90 days of completion.
• Service Not Performed: Full refunds are available if we are unable to complete the agreed-upon work.
• Miscommunication: If work performed differs significantly from what was quoted and approved, we will work with you to resolve the issue.

Please note that refunds are not available for:

• Change of mind after work has been completed
• Damage caused after the item left our shop
• Issues arising from pre-existing conditions not visible at initial assessment
• Normal wear and tear over time

4. Refund Process

To request a refund, please follow these steps:

• Contact us by phone or email within 90 days of service completion
• Describe the issue or reason for your refund request
• Allow 3-5 business days for us to review your request
• We will contact you to discuss the outcome and refund options

Approved refunds will be processed using the original payment method. Credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

5. Store Credit

In some cases, we may offer store credit as an alternative to a cash refund:

• Store credit never expires and can be used for any future services
• Store credit may include a 10% bonus value as a thank you for your understanding
• Store credit is ideal if you plan to use our services again in the future

6. Dispute Resolution

If you have a concern about our work or service:

• We encourage you to speak directly with our staff first
• We are committed to finding a fair solution for all parties
• Management is available to discuss any unresolved issues
• Our goal is your complete satisfaction with our craftsmanship

7. Warranty Claims

Our 90-day workmanship warranty covers defects in our restoration work:

• Warranty claims are handled at no additional cost
• We will repair or correct any issues arising from our workmanship
• Warranty work is given priority scheduling
• Warranty does not cover damage caused by customer neglect or accidents

8. Contact Us About Refunds

If you have questions about this Refund Policy or wish to request a refund, please contact us: